Warranty Information:
μCOLLECTS offers a one-year warranty on full-price items purchased through our official website. This warranty covers the original purchaser against breakage or malfunction under normal use, due to defects in materials or workmanship. Please note that the warranty becomes void if the product has been misused or altered in any way. μCOLLECTS will, at its discretion, either repair or replace a defective product with the same or a comparable model, one time only.
Exclusions:
Items marked as “SALE,” such as Sample Sale pieces, are not covered under this warranty and are ineligible for repair or replacement.
Important Notes:
- Customers are responsible for any shipping fees associated with warranty repairs or replacements.
- The warranty may be voided if the item shows signs of unauthorized modifications, excessive wear, or damage as assessed by our jewelry experts.
- μCOLLECTS is not responsible for lost or stolen items.
- For bracelet or mala repairs, all original beads and charms must be available for restringing eligibility.
To initiate a repair request, please email customerservice@ucollects.com with your order number and a clear photo of the damaged item.