14-Day Satisfaction Guarantee
At μCOLLECTS, we strive to ensure your complete satisfaction with your bracelet. That’s why we offer a 14-Day Satisfaction Guarantee on all bracelets purchased through our official website.
You have 14 calendar days from the date of receipt to return your bracelet(s) for a refund. To qualify for a refund, the bracelet(s) must be returned in their original packaging, with the original tags attached, and must not show any signs of wear or use.
Upon receiving the returned item(s), we will process a full refund, minus a $15 restocking fee per bracelet. Refunds will be issued to the original payment method used for your purchase.
Return Process
We recommend returning your bracelet using an insured shipping method with signature confirmation to ensure its safe delivery. To initiate a return, please contact us at customerservice@ucollects.com and include your order number.
For orders placed outside of Europe, the customer is responsible for all return shipping costs, as well as any VAT, customs duties, and import surcharges. Please reach out to us before returning your bracelet, and we will do our best to assist in minimizing these fees.